- Shipping & Returns
Shipping & Returns
We can ship to most addresses in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations. We will usually despatch your order one working day after receiving it.
When you place an order, we calculate the shipping cost based on the weight and the shipping options you choose. We offer two shipping options online - Air Parcel Post and EMS Express. All our post shipments are registered to allow tracing where possible. Once your order has been despatched you will receive and email with the trace number and a website address for tracking the shipment. If you do not receive this please check your "spam" or "junk mail" folder in case your email program has rejected the message.
We can offer other shipping options such as Express Courier or Surface Post. If you wish to use these, please contact us directly with your order and we will arrange a quotation.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next ten grams.
Insurance is available at a 3% surcharge - please contact us before placing your order or before we ship to arrange this.
Free shipping is available for all destinations based on a minimum order. Check out our news pages and newsletter for the latest offers.
Customs, Duty and Import Clearance
To comply with the law your package will include a label on the outside stating the contents and value. We will not make false declarations.
Some countries may apply charges on imported products including taxes, customs fees, duties or clearance fees. These are an expense you wil have to pay and we suggest you familiarise yourself with your local requirements prior to placing the order.
Cancelling or Modifying Orders
Up until we have despatched your order, you are welcome to contact us to cancel or modify your order. We pride ourselves on fast despatch so please contact us promptly with any changes.
Any price difference in your favour will be refunded to you, and we will contact you for payment of any any price difference in our favour.
You may return any incorrect or defective item for replacement or refund at our discretion.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail with instructions on how to proceed.